a.Before Service Provider is Assigned:

• You can cancel your booking at any time before a service professional is assigned.

• No cancellation charges will apply.

• Full refund (if paid in advance) will be initiated to the original payment method.

b.After Service Provider is Assigned:

• Cancellations made after assignment may attract a cancellation fee, depending on the type of service and timing.

• The fee will be displayed during the cancellation process (if applicable).

c.On-Doorstep or Last-Minute Cancellations:

• If you cancel when the professional has already arrived or is en route, a 100% service charge may apply.

• In cases of repeated last-minute cancellations, Devix reserves the right to suspend your account temporarily.

• You may reschedule your service up to 2 hours before the scheduled time without any charges.

• Rescheduling within 2 hours of the service time may result in a nominal fee or denial based on availability.

• If a service provider cancels due to unforeseen reasons, we will try to assign a new professional as soon as possible.

• If we cannot reschedule, a full refund will be issued.

If the user is unavailable at the location during the service time:

• The professional will wait for up to 15 minutes

• If unreachable or absent, the service will be marked as a No Show, and no refund will be issued.

If the user is unavailable at the location during the service time:

• The professional will wait for up to 15 minutes

• If unreachable or absent, the service will be marked as a No Show, and no refund will be issued.

A refund may be applicable in the following cases:

• Service was canceled before professional assignment.

• Service was not delivered due to provider unavailability.

• Dissatisfaction due to poor service quality (subject to investigation).

• Double payment or technical payment error.

• Refunds will be processed to the original mode of payment (UPI, credit/debit card, wallet, etc.).

• It may take 5–10 business days for the amount to reflect, depending on your bank or payment provider.

• In certain cases, you may opt for Devix Credits, which can be used for future bookings.

If you need help with a cancellation or refund, please contact our support team:

📧Email:info@devix.in
📞Phone: +91 85600 33329
🌐Website:www.devix.in

• Devix reserves the right to deny a refund if we believe a user is abusing our policies.

• All refunds are subject to verification and approval by Devix’s quality and support team.